What community resources are there for you?

Tue 24th March 2020

These are unprecedented and challenging times for us all.

But no one should have to face it alone. You are not alone.

Together with our friends across Glasgow, we’ve compiled a list of community resources and services which you can access for food deliveries, advice and more.

We’ll keep this list up to date as things change and hope to add even more resources where possible!

Stay home. Stay safe.

 

City-wide services:

  • Glasgow City Mission – night shelter closed but still open from 10am to 2pm and offering a hot food delivery service for people in need.
  • Families Outside – helpline (0800 254 0088) and 1:1 support remotely.
  • Alzheimer Scotland, Glasgow – helpline (0808 808 3000) and email support only.
  • Glasgow City Council services – schools and day centres closed and home care services reduced with services being prioritised based on individuals’’ needs.  Updates on their website: https://www.glasgow.gov.uk/coronavirus. 
  • Legal Services Agency – telephone advice free-phone (0800 316 8450) or usual main telephone number (0141 353 3354).
  • Macmillan Services – telephone support only through MacMillan helpline (0808 808 0000).
  • Macmillan Libraries Service – telephone support (0141 287 2903), email (macmillan@glasgowlife.org.uk) or via social media i.e. Facebook and Twitter.
  • Family Addiction Support Service (FASS) – telephone support only (Val – 07367353584 or Kathleen – 07775939713).
  • Mungo Foundation (community addiction support) – face-to-face services cancelled but staff will aim to keep in touch with people by phone, WhatsApp etc.
  • Weigh to Go & Youth Health Services – telephone service only, Monday-Friday, 8.30am-4.00pm & Tues/Wed/Thurs, 6-9pm (0141 451 2727).
  • DWP/Job Centre – all requirements to attend appointments at the job centre have been suspended for 3 months but job centres are still open for people who are not able to use phones and online, including homeless people.
  • National Autistic Society – face-to-face services in branches and social groups are suspended but are able to offer support by email (supportercare@nas.org.uk) and an online form.  There’s also a FAQ page.
  • Food bank – operating as usual just now but NOT available from Preshal Trust collection point on a Thursday.  There is also a dedicated email address and emails should be sent the day before the person goes to collect the food parcels (referrals@glasgowsw.foodban.org.uk).
  • Food Train – will continue to try and deliver shopping but this will depend on volunteers.
  • Viral Kindness Scotland - a platform to connect vulnerable people, volunteers & businesses [http://viralkindness.scot]. You can also call them 24/7 to ask for help, highlight others in need or volunteer your support (0800 054 22 82). 
  • Scottish Women’s Right Centre – list of services online for women experiencing abuse and their helpline (0808 801 0789) is open at usual times (https://www.scottishwomensrightscentre.org.uk/helpline/) and surgery appointments will take place by phone.  There’s a button the website that allows women to navigate away from the web page immediately.
  • Chest, Heart & Stroke – have “kindness volunteers” who can provide a listening ear and assist with essential deliveries.  Requests can be made online (https://www.chss.org.uk/coronavirus/i-need-help/)
  • HIV Scotland – they have set up a Corona Helpline for people living with HIV but also for people who have concerns or are looking for information (0131 558 3713), Monday to Friday 10am to 6pm.
  • Glasgow Club – access to free streaming fitness classes, easy-to-follow equipment-free routines and general advice on maintaining a healthy body and mind via My Glasgow Club app.
  • G-Heat – home visits have been suspended but services can be provided remotely.  Referrals can be made either by email (HEAT@thewisegroup.co.uk) or phone (0800 092 9002)
  • Home Energy Scotland – are still accepting referrals by phone (0808 808 2282) or from agencies who register with the Referral Portal.
  • Glasgow Helps - Facilitated by GCVS. Helpline (0141 345 0543) and directory (https://www.glasgowhelps.org/). 
  • Macmillan Improving the Cancer Journey – support provided by telephone and will carry out Holistic Needs Assessments (ICJ@glasgow.gov.uk)
  • Anxiety UK – self-help groups have been suspended but the hours of their helpline has been extended until 10pm during the week and until 8pm at weekends (03444 775 774)
  • GAMH – one-to-one and group support has been suspended but current clients are being supported by telephone.  The service is not accepting new referrals just now.
  • Shelter Scotland – all outreach and office services have been suspended but advice services are still available via the helpline (0808 800 4444) and online.  The SCOTWRAS helpline is also still open to staff seeking advice (0344 515 1310)
  • Cancer Support Scotland - In the past two weeks the charity has turned its services round and is now fully focused on supporting anyone affected by cancer through digital counselling, a selection of self-help audio and step by step guides available to all on its website. There is also a new ‘Here for You’ service, which offers a weekly phone call to check in and support with feelings of isolation or direct to other services in the area.
  • Glasgow Disability Alliance – Resilience Response Team can offer practical emergency support e.g. delivering shopping or medication, to disabled/older people/those with long term health conditions.  They can be contacted by text (07958 299 496), phone (0141 556 7103) or email (info@gdaonline.co.uk) and messages will picked up.

Govan services:

  • Make, Do & Grow – recycled craft packs for children free to collect from GYIP food van and are running Facebook live crafting workshops and toddler craft sessions on Zoom – details on Facebook, Twitter and Instagram
  • Preshal Trust can arrange for food parcels to be left outside the building for collection and are in the process of planning food support project for over 70s and vulnerable people.  Details of this to be confirmed.  Calls can be made to Preshal (0141 445 3689)
  • Govan HELP – closed for drop-ins.  Emails checked daily (hello@govanhelp.org).  Telephone contact is available from Family Worker, Katie (katie@govanhelp.org) and from Play Therapist, Aileen for children currently accessing play therapy within schools.  The befriending project will also continue to keep in touch with the children they support by phone.
  • Money Matters – telephone and email support only but are still accepting referrals and will offer support by these methods.  If someone has a form that needs completed for DWP then can arrange for person to sign the form, post it to Money Matters and they will phone person to complete the form that way.  Referral required doing this.
  • Help to make a new claim for Universal Credit is available from Ibrox Library by appointment only.  The library is closed but UC appointments can be booked by phoning 0808 169 9901.
  • Coming Home Centre – the Pearce Institute and the Centre will try to provide care packages to vulnerable veterans but this may not be possible.  Updates are on the website and Facebook page.
  • Grub Hub/Moogety Gardens – all groups and classes cancelled but staff are trying to keep in touch with regular attenders by phone and are working with local partners to provide hot meals. Volunteers will be needed to help with deliveries.
  • Craft Café – closed but Project Leader is keeping in touch with attendees by phone
  • Daily Food Service – various locations, 11am to 1pm, Monday to Friday.  See below for details.
  • Govan Law Centre – appointments and advice by telephone (0141 440 2503), WhatsApp (07564 040 765), Facebook & Facebook messenger and email (m@govanlc.com). Staff will respond to any messages.
  • Dig-In Community Greengrocer, Crossloan Rd – has a stock of tinned goods, laundry products and soap and are happy peel and chop veg free of charge for people who may not be able to do this.  They are also a period poverty point so have sanitary products.  Updates are on Facebook.
  • Preshal Trust will be serving soup from their premises and have food parcels by arrangement.  Details can be found on their Facebook page and by phoning (0141 445 3689)
  • Govan Law Centre – appointments and advice by telephone (0141 440 2503), WhatsApp (07564 040 765), Facebook & Facebook messenger and email (m@govanlc.com). Staff will respond to any messages.
  • Plantation Productions – all group suspended but are working closely with artists to make creative care packs with relevant information and activities for individuals who attend PP and also a text/ phone service to offer a friendly ear to people who use their service.  There is also be an online blog site targeted specifically for the Creative Steps groups with creative activities and suggestions for keeping well (https://www.creativesteps.org.uk)
  • Choicesworks Programme – continuing to offer support to individuals (16+) to tackle offending behaviour.  Support provided by telephone at the moment.  Citywide service but Govan contacts are Anne Logan (07584542933), James Crainie (07979163769) and Stevie Gregson (07979163759)
  • Kinning Park Complex – community response team for G51 & G41 postcodes with specific emphasis on Kinning Park, Cessnock and Ibrox.  Text/WhatsApp (07544 612 437) or Facebook for information and support.
  • Gilded Lily – running craft and cooking workshops on Facebook and hoping to provide live chat on Zoom once a week.  There is also a dedicated Whatsapp group for women to share ideas, chat and generally offer support to one another.  Contact Mary for details on how to join in (07763 894 266 or general.gildedlily@outlook.com)

 

South/South West:

  • Bike for Good (South Glasgow) – are offering assistance to community groups to help deliver food and essentials to older/vulnerable people.  Contact Alasdair (alasdair@bikeforgood.org.uk) to discuss any assistance.
  • South West Carers’ Centre are continuing to offer telephone support to both adult and young carers (0141 882 4712).  New referrals are being accepted by there is no face-to-face support provision just now (southwestcarers@gamh.org.uk).  The carers’ self-assessment form is on Glasgow City Council’s website (https://www.glasgow.gov.uk/carers)

 

Older people:

  • Food Train – service for over 65s.  Will continue to try and deliver shopping but this will depend on volunteers.
  • Age Scotland – helpline (0800 1244 222) for advice and listening ear.
  • Silverline – 24 hour helpline providing information, advice and friendship to older people (0800 470 8090).  The helpline is open 24 hours per day.
  • Good Morning Service – free telephone befriending service for people over 55 years of age who are housebound or find it difficult to go out.  Referral forms are online or can be requested by phone (0141 336 7766 or 0333 101 0036) or by email (info@goodmorningservice.co.uk)
  • Glasgow's Golden Generation: All day centres remain closed, however the centres are staffed daily and the team are delivering parcels of food, toiletries and other essentials to the doors of older adults across the city. Older adults or those who care for them who need this support should contact their nearest day cantre to request a delivery:
    • Glasgow South - David Cargill 0141 632 7391
    • Glasgow North/West - Fred Paton Cantre 0141 353 0720
    • Glasgow East - Mattie Carwood Centre 0141 766 0000 

 

Shielding support:

  • Shielding helpline for people in Glasgow who have received letter from Scottish Government.  People can access support through a text messaging service (number on the letter), phoning (0141 276 1185) or emailing (ShieldingResponse@glasgow.gov.uk)
  • Shielding Plus helpline for people who are at higher risk because they are over 70, disabled or pregnant, require support of mental health services or would normally get flu jag for health reasons and have no support (0800 111 4000)

 

LGBT:

  • LGBT Health & Wellbeing – all face-to-face services have been suspended but the helpline (0300 123 2523) is open on Tuesday & Wednesday between 12pm and 9pm and the live webchat service is available as well as email (helpline@lgbthealth.org.uk)
  • LGBT Youth – all regional groups have been suspended but are now running on Facebook, facilitated and moderated by the youth work staff.  New attendees are welcome to request to join the groups.
  • LGBT Age – are offering a free “tele-friending” service for LGBT people over 50 who are feeling lonely or isolated.  Calls will take place at around the same time each week and will last for around 30 minutes (enquiries through the LGBT Health helpline)
  • See Me Proud – Online communities to talk about mental health and share resources.  Twitter, Facebook & Instagram (@SeeMeProud)

 

Housing associations:

  • Linthouse Housing Association – office closed to public but staff available by phone (0141 445 4418) or by email (enquiries@linthouseha.com).  Welfare benefits advice is available for tenants if they are struggling with their rent.  Gas safety checks are still taking place but tenants are asked to contact office if they or anyone in the house have symptoms or are self-isolating because they may have been exposed.
  • Elderpark Housing Association – office closed to public but advice available via phone (0141 440 2244) and their media platforms ie Twitter, Facebook and website.  Advice available for tenants re: welfare benefits.
  • Govan Housing Association – essential repairs and home visits only with pre-visit telephone screening beforehand.  Office and hub closed to public but staff available by email (general@govanha.org.uk) and phone (0141 4400 0308).  Letter have been sent to all tenants and they are contacting all vulnerable tenants to offer support. Tablets are available on loan via their Community Inclusion team as well as allowing access to Wi-Fi from outside The Digital Hub, Govan Rd (access code can be provided).
  • Southside Housing Association – the office is closed and any community groups are suspended but the money advice service is still available by phone (0141 422 1112) or email (advice@southside-ha.co.uk). 

 

Asylum and Refugee associations:

  • Home Office has suspended the need for travel to Liverpool for the submission of fresh claims. Solicitors can post/email further submissions and there are discussions of regional screenings.
  • Scottish Refugee Council are providing advice by telephone (0141 223 7979, 0141 223 7984).
  • Maslow’s Community Shop – closed for clothing vouchers and ESOL classes.
  • Online multi-lingual information compiled by SE Integration Network:  https://seinglasgow.org.uk/2020/03/17/covid-19-info-support/
  • Translated materials for self-isolation from UK Govt (Arabic, Bengali, Cantonese, French, Gujarati, Mandarin, Polish, Portuguese, Punjabi, Urdu and Welsh):  https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance and https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people
  • Doctors of the World have also provided Corona Virus guidance in a variety of languages:  https://www.doctorsoftheworld.org.uk/coronavirus-information/
  • Govan Community Project – office closed but still offering telephone support: 0141 445 3718 or text/WhatsApp 07470215337.  The homework club will be offering online support, their regular groups will be supported through regular groups chats and a volunteer is keeping in touch with ESOL students.  They are working with other local partners about how they can distribute food.
  • Refuweegee – can deliver support packages.  Requests by texting PACK to 07520648388.

  • Maslow’s Community Shop – closed for clothing vouchers and ESOL classes but keeping in touch with WhatsApp group.  They are also working with partners to provide services and are ordering toiletries and entertainment packs to distribute to regular users of the shop.

 

Addiction/Recovery:

  • Family Addiction Support Service (FASS) – telephone support only (Val – 07367353584 or Kathleen – 07775939713)
  • Mungo Foundation (community addiction support) – face-to-face services cancelled but staff will aim to keep in touch with people by phone, WhatsApp etc
  • AA – support available via the helpline (0800 917 7650) or email (help@aamail.org) or by finding a local helpline number using the Find a Meeting tool on their website (https://www.alcoholics-anonymous.org.uk/
  • Recovery Communities - cafes, groups and initiatives are suspended but support is available by phone  and on-line check-ins and recovery meetings will take place through Google Meet – details from local recovery community (South – 0141 429 8181 or 07383 868 129).
  • Scottish Families Affected by Drugs & Alcohol – all groups have been suspended by the helpline (0808 010 1011) and webchat are available.
  • Glasgow Council on Alcohol – the helpline (0808 802 9000) and counselling services are available by telephone (0141 353 1800)

 

Financial Inclusion and Benefits:

  • DWP/Job Centre – all requirements to attend appointments at the job centre have been suspended for 3 months but job centres are still open for people who are not able to use phones and online, including homeless people.
  • Help to make a new claim for Universal Credit is available from Ibrox Library by appointment only.  The library is closed but UC appointments can be booked by phoning 0808 169 9901.
  • G-Heat – home visits have been suspended but services can be provided remotely.  Referrals can be made either by email (HEAT@thewisegroup.co.uk) or phone (0800 092 9002)
  • Home Energy Scotland – are still accepting referrals by phone (0808 808 2282) or from agencies who register with the Referral Portal.
  • Macmillan &Long Term Conditions – welfare benefits advice and support with form filling provided by phone.  Referrals preferred by email (LTC@glasgow.gov.uk)
  • Money Matters – telephone (0141 445 5221) and email support (advice@moneymattersweb.co.uk) only but are still accepting referrals and will offer support by these methods.  If someone has a form that needs completed for DWP then can arrange for person to sign the form, post it to Money Matters and they will phone person to complete the form that way.  However forms need to be collected by staff from the Money Matters office safely so there may be delays.  Referral required to do this.
  • Money Matters are also supporting people with fuel poverty and can apply for energy top-ups
  • Assistance from Glasgow Life for individuals to make a new claim for Universal Credit is now only available by phone (0808 169 9901).

Parents/carers:

  • Parentline – free helpline for parents offering advice, emotional support and a listening ear (08000 28 22 33)
  • Birth, Baby and Beyond – offering emergency baby packs for families experiencing financial difficulties during COVID-19.  Packs include formula, baby food, pack of nappies, wipes and nappy rash cream.  Phone Wednesday to Saturday between 10am and12noon (0141 339 7320).  Packs are not for sale – only for families in financial need.
  • Kinship Care online and telephone support from Kinship Scotland (https://kinship.scot/) and Children 1st Parentline (08000 28 22 23)

 

Food banks:

  • Ibrox Parish Church - Mondays 12-2pm.
  • Mosspark Baptist Church - Wednesdays 12-2pm.
  • Hillington Park Church - Fridays 10am-12.45pm (please note the slightly earlier closing time).

Dedicated email addressed for referrals:  referrals@glasgowsw.foodbank.org.uk

If you are using this please do the following:

1. Send it BEFORE we open on the day.  We don't have the resources to check email during opening times.

2. Give us the following information:

3. Name of the person referred.

4. Their address - including post code - (and phone number).The number of adults and children in the household.

5. The age and size of any of these children who are in nappies.  If we have received any donations of that size of nappy we will make them available.

6. The reason for the referral.

7. The "voucher" number.  Even if you are not using a paper voucher please use the number and cancel the paper voucher.  If we are going down this route then we may issue you with a batch of "vouchers" which is the log sheet which accompanies them through the post.  Each email referral must have a unique and valid number on it.

 

Daily food service:

Due to the cancellation of GYIP’s Spring Holiday Programme we have teamed up with several local partners to deliver a food initiative to try and ensure that young people and the wider community will have daily access to food across our Govan.

The GYIP minibus and The Salvation Army food van will be stationed across Govan at 5 venues for 2 hours each day from 11-1pm offering a selection of hot and cold food.

This service will be free of charge but we ask young people & tenants to be respectful and to only ask for what they need.

 

  • Monday: Howat St, Govan 11am – 1pm
  • Tuesday: Burndyke Square, Govan C 11am – 1pm
  • Wednesday: Govan Cross, Govan 11am – 1pm
  • Thursday: Elizabeth St, Ibrox 11am -1pm
  • Friday: Shaw St, Govan 11am – 1pm

 

Pharmacies:

Govan:

  • Gilbride John (92 Langlands Rd) - 0141 445 2087 - They deliver prescriptions
  • Harmony Row Pharmacy (21 Harmony Row) - 0141 445 5135 - Delivery delayed, allow an extra day to deliver due to larger volume of requests
  • M&D Green Craigton Pharmacy (2-4 Craigton Rd) - 0141 445 1352 - They deliver prescriptions
  • Lloyds Pharmacy (Drumoyne Rd) - 0141 445 2552 - Unless the person is already on their schedule, they do not deliver to anyone else

Halfway:

  • Thistle Pharmacy (1258 Paisley RW) - 0141 427 1646 - They deliver prescriptions, Govan/Pollok/Mosspark, check with them
  • Lloyds Pharmacy (1604 Paisley RW) - 0141 882 8769 - Same as above

Cardonald:

  • Mackie Pharmacy Cardonald (1843- 1845 Paisley RW) - 0141 882 8535 - They deliver prescriptions
  • Lloyds Pharmacy (1851 Paisley RW) - 0141 882 1513 - Same as above

 

Information from our partners and previous partners:

  • Children 1st - Staff are working from home to ensure that we they continue to offer help and advice to anyone who needs us. Children 1st will support every family to cope through coronavirus. Call 08000 28 22 33 free, browse the website for advice and support, or start a webchat.
  • Chest Heart and Stroke Scotland - Get the support you and your family needs: Coronavirus Advice and Information - The website is updated daily with information for people living with long-term lung, heart or stroke conditions and their friends and families. Support whilst in isolation – The Advice Line has extended its hours to 8am- 8pm to be there for as many people as possible over the next few months Tel: 0808 801 0899.